Aura & TouchTerms & Conditions
These terms govern every purchase made on auratouch.live, managed by Aura & Touch Wellness Ltd.. When you place an order, you accept these conditions. We recommend reading them alongside our Delivery, Returns, and Privacy sections.
1. The seller
Aura & Touch Wellness Ltd., situated at 40 Berkeley Square, Clifton, Bristol, BS8 1HP, United Kingdom, registration code Company No. 15233639. Reach us by email at [email protected] or by phone at +44 117 841 1647.
2. The goods
Topical body care cosmetics, botanical massage formulations, sensual comfort balms, and consumer wellness personal accessories intended exclusively for adult wellbeing and external comfort. Our catalogue pages outline what each package contains, including volumes and formats. Product photographs serve as visual references; external cartons may show slight variations.
3. Ordering and contract
When does a purchase become official? Your request is recorded when you complete the checkout screen. We send an acknowledgement email immediately, but the binding agreement begins when we hand your package to the courier. If stock is unavailable or order details cannot be confirmed, we may decline the order and return your money promptly.
4. Prices and payment
All product prices are quoted in GBP and cover statutory VAT where required. Parcel delivery rates appear clearly in your cart before you choose to pay. Available options: Cash on delivery, Bank transfer. If an obvious pricing error appears on a listing, we reserve the right to correct it before dispatch and ask if you wish to proceed or cancel.
5. Delivery
How do parcels reach you and what does delivery cost? All schedules, rates, and dispatch routes are detailed on our Delivery & Payment page. Responsibility for your order shifts to you once the package is placed directly into your hands.
6. Product images and colours
Why might a product look slightly different in person? We photograph actual stock, but your display settings, web browser, and room lighting change how tones appear, like paint looking warmer under evening lamps. A slight variance in colour tone is normal, not a flaw, and does not qualify for complimentary returns or reimbursement. You can review all measurements, material compositions, and box contents directly on each item page.
7. Transfer of risk
Who covers the parcel during transit? We hold full care for your parcel until the carrier delivers it to you or your designated recipient at your chosen address. Risk of damage or loss moves to you upon handover. If you spot external damage from transit, please note it with the courier right away and message us within 48 hours.
8. Returns and warranty
Can you send an item back? You have the right to return items within 30 days of arrival under the conditions on our Returns page. Under the Consumer Rights Act 2015, all goods supplied must conform to their description, be of satisfactory quality, and be fit for purpose. Electrical personal accessories carry a 12-month limited warranty covering mechanical and electronic manufacturing defects, excluding routine battery exhaustion, accidental water ingress beyond rated parameters, or improper cleaning.
- Customized, engraved, or bespoke wellness goods tailored to personal specification
- Perishable cosmetic mixtures or formulations with restricted operational shelf life once unsealed
- Cosmetic lotions, intimate oils, and personal wellness devices once the tamper-evident biosecurity seal or protective film has been broken after delivery, pursuant to Regulation 28(3)(a) of the Consumer Contracts Regulations 2013
- Items that have become inseparably mixed with other goods or substances after delivery
- Unsealed digital wellness literature, audio files, or downloadable media guides
9. Liability
To the maximum extent permitted by English law, Aura & Touch Wellness Ltd. limits its cumulative financial liability to the total purchase price paid for the specific order giving rise to the claim or the sum of £100, whichever amount is greater. Nothing within these conditions excludes or narrows any legal liability that mandatory consumer protection statutes do not permit us to limit.
10. Age and use
Are there age and usage guidelines? You must be 18 years of age or older to buy from us. Our items are made for personal wellness as indicated on their labels, which means they do not replace formal diagnosis or clinical guidance from a healthcare provider.
11. Governing law and disputes
These terms, their subject matter, and their formation are governed exclusively by the laws of England and Wales, subject to the jurisdiction of the courts of the United Kingdom. How do we resolve disagreements? If an issue cannot be resolved through friendly dialogue with us, it will proceed to the appropriate court where the seller is officially registered, while fully respecting your statutory rights as a consumer where you live.
12. Questions about this policy
Reach out by email to [email protected] or ring +44 117 841 1647 between Mon-Fri 09:30-17:45. We address each message within one business day.
- Merchant
- Aura & Touch Wellness Ltd.
- Registered address
- 40 Berkeley Square, Clifton, Bristol, BS8 1HP, United Kingdom
- [email protected]
- Phone
- +44 117 841 1647
- Working hours
- Mon-Fri 09:30-17:45
- Registration
- Company No. 15233639