Aura & TouchPrivacy Policy
Aura & Touch Wellness Ltd. ("Aura & Touch") acts as the data controller for all personal information gathered on auratouch.live. This notice explains what details we collect, why we need them, our storage limits, who views them, and how your personal privacy rights function.
1. Who is responsible
Aura & Touch Wellness Ltd., located at 40 Berkeley Square, Clifton, Bristol, BS8 1HP, United Kingdom. For any questions regarding your private information, contact [email protected].
2. Legal framework
We handle private details according to UK GDPR and the Data Protection Act 2018 and the governing regulations of United Kingdom. Whenever our written text and statutory rules disagree, statutory law takes precedence.
3. What we collect
Why do we collect your details? When you buy from us, we gather what is strictly required to bring your parcel home: your name, street address, email, phone number, and chosen items. We never store payment card data here. While you browse, our servers register basic technical details like your IP address, browser type, and viewed pages via the cookies described below.
- Customer contact and shipping details including legal name, postal address, email, and telephone number
- Transaction records, order confirmations, and dispatch logs
- Technical telemetry and device diagnostics including IP address, operating system, and browser metadata
- Customer support inquiries, correspondence logs, and communication history
4. Why we use it
- To assemble, send out, and complete your orders or handle item returns.
- To answer your personal questions and share status updates about your delivery.
- To keep our store safe from digital harm and learn how visitors navigate our pages.
- To share product updates, but only when you opt in, and you can pause these messages at any time.
6. Parties who receive your details
Delivery couriers get your contact and delivery address to find your door. Payment processing partners receive the necessary details to settle the bill. Our digital hosting and web analysis partners handle technical records under strict contractual limits. We never sell your personal information.
Aura & Touch Wellness Ltd. operates exclusively within the United Kingdom. We do not sell, rent, monetize, or disclose personal information to commercial third parties or data brokers under any circumstances.
7. Retention period for your data
We store order records for the duration required by financial record-keeping laws, then remove them completely. Profile data remains until you ask us to remove your account. General analytics records are kept for 14 months.
8. Your rights
In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, customers possess statutory rights to request access to their personal data, rectification of inaccurate entries, erasure of records, restriction of processing, data portability, and the right to lodge a formal complaint with the Information Commissioner's Office (ICO).
9. Security
Aura & Touch Wellness Ltd. does not process, capture, store, or transmit payment card numbers, CVV codes, or cardholder credentials. Our store exclusively supports Cash on Delivery and Direct Bank Transfer, eliminating payment card exposure entirely from our technical infrastructure.
10. Questions about this policy
Reach out by email to [email protected] or ring +44 117 841 1647 between Mon-Fri 09:30-17:45. We address each message within one business day.
- Merchant
- Aura & Touch Wellness Ltd.
- Registered address
- 40 Berkeley Square, Clifton, Bristol, BS8 1HP, United Kingdom
- [email protected]
- Phone
- +44 117 841 1647
- Working hours
- Mon-Fri 09:30-17:45
- Registration
- Company No. 15233639