Aura & TouchDelivery & Payment
Aura & Touch provides prompt, fully discreet dispatch for all intimate wellness accessories, body oils, and personal comfort formulations across the United Kingdom. Every parcel is processed with utmost confidentiality to ensure your complete privacy and peace of mind.
- Processing time
- Dispatched today if ordered by 12:30, or on the following business day
- Delivery time
- 1-2 business days
- Delivery cost
- Starting at £4.95, or zero fee once you reach £60
- Payment
- Cash on delivery, Bank transfer
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked 24 | 1-2 business days | £4.95 |
| DPD UK Secure Pickup Point and Locker | 2-3 business days | £3.50 |
Transit times measure working days after the parcel departs. Rural or outlying postal codes may take an extra 1-2 days.
- When your cart reaches £60 in United Kingdom, standard shipping is on us. For smaller purchases, delivery is £4.95.
- How long until it arrives? Your parcel usually reaches your door within 1-2 business days after leaving our hands.
- Complete your order before 12:30 on any working day, and our team sends it on its way that very afternoon.
- You may return any item within 30 days of arrival, provided it remains untouched, sealed, and in its first box.
- Payment: cash on delivery, bank transfer.
3. Order processing
How quickly does your parcel ship? If you order before 12:30 on a working day, it leaves our shelf that day. Orders placed past that hour, or over weekends and holidays, go out the next business day. A confirmation email with your order code reaches your inbox immediately after ordering.
Every consignment is packed in completely neutral, unmarked exterior brown boxes or heavy-duty padded mailers with no branding, logos, or reference to the contents. Products feature tamper-evident hygiene seals, internal bubble cushioning, and reinforced security tape to prevent any transit movement or accidental exposure.
4. Tracking your parcel
Upon dispatch, an automated notification is transmitted via email and SMS containing your consignment reference number and a direct tracking link to follow your parcel progress in real time.
5. Lost or delayed parcel
Has your parcel stopped moving for 5 business days? Write to our team at [email protected] with your order number. Just like locating a misdirected letter at the post office, we ask the courier to run a trace. If it cannot be found, you choose whether we ship another package or return your entire payment within 10 business days of your claim.
6. Damaged on arrival
Inspect the exterior parcel upon delivery. If physical damage to the outer casing or tamper seals is visible, take clear photographs immediately, reject receipt or retain all packaging materials, and notify our customer support team within 48 hours at [email protected] to arrange a replacement.
7. Payment methods
Which payment options do we support? We accept Cash on delivery, Bank transfer. To keep your personal details secure, we will never ask for your card numbers or account passwords over the phone or by email.
8. Delivery outside United Kingdom
Do we ship to your home? We dispatch orders to selected countries, listing all delivery fees and travel times at checkout before you commit. If your local customs office charges import fees, those charges belong to the person receiving the parcel.
9. Questions about this policy
Reach out by email to [email protected] or ring +44 117 841 1647 between Mon-Fri 09:30-17:45. We address each message within one business day.
- Merchant
- Aura & Touch Wellness Ltd.
- Registered address
- 40 Berkeley Square, Clifton, Bristol, BS8 1HP, United Kingdom
- [email protected]
- Phone
- +44 117 841 1647
- Working hours
- Mon-Fri 09:30-17:45
- Registration
- Company No. 15233639