Our 30-day guarantee

Take your time with Aura & Touch. If an item is not the right fit for your home, post it back within 30 days for a full refund of its purchase price.

The promise

You have 30 days following delivery to send a piece back. Once we receive your parcel, we process your reimbursement to your original payment route within 3 business days.

30-day returns

No difficult explanations needed, even if you just had second thoughts.

Insured delivery

Did a package arrive broken or get lost along the road? We replace it or issue your money back at our own expense.

Secure payment

Pay by bank transfer or upon arrival in cash: we never request or store your card numbers.

Real support

A real team member replies to [email protected] in less than one business day.

How to claim

Contact [email protected] mentioning your purchase reference.
Within one business day, we write back with a return code and the destination address.
Post the parcel to us, and we confirm your reimbursement as soon as it arrives at our warehouse.

You can read the complete terms on our Returns policy and Delivery terms pages.